Web site search engine Live

Who is working on this: Adam

Customer Feedback and Discussion (Basic Features) Live

Who is working on this: Adam

We will be developing a system to allow customers to provide comments and feedback to us, and also to discuss topics of interest with each other. This will replace our existing customer forums.

New Website Live

Who is working on this: Adam

We're developing a new website design and a new Django-based CMS. You can preview the new design here – feedback is welcome!

Tasks:

  • New design mockup
  • Refine new design based on customer feedback
  • Django-based CMS

Mobile Account Control Panel Testing

Who is working on this: John

We've developed a mobile-phone friendly version of the Account Control Panel allowing for a vast majority of account management and support tasks to be carried out on a hand-held device. Featuring a slim layout and low-graphic design it is ideal for even GPRS (2G) connections. You can preview this mobile edition at http://valca.to/m.

Customer Feedback and Discussion (Additional Features) In Development

Who is working on this: Adam

Tasks:

  • Editing posts
  • Email subscriptions
  • RSS subscriptions
  • Auto-linking URLs in posts

New Live Chat Support System Planning

Who is working on this: John

We're considering bringing our live chat support system in-house and integrating it with the Account Control Panel. The added benefits would include user identification - log in to the Account Control Panel before chatting and our staff won't need to ask your security questions - and chat logs automatically saved to your support ticket history.

Tasks:

  • Customise with company branding
  • Internal Testing
  • Live Test - Replace existing chat for 7 days

New Customer Websites Directory Not started

Who is working on this: Adam

New Order Form Not started

Who is working on this: John

We will be developing a new order form using Ajax technology to simplify the process of placing an order. Each step of the process will reveal itself once the preceding option has been chosen, allowing it all to take place on a single page instead of being spread across four. A live order summary will be displayed throughout with the total cost of the selected options updated immediately.

Tasks:

  • Customise with company branding
  • Obtain customer feedback
  • Customise to match new website design